Here are some questions we often get asked about what we do. If your question isn't below, just email us.

Basic Ordering

:: How long will my order take?

In most cases, orders will be ready to ship 7 business days from the date of deposit (see below). In some cases, special items may take longer to arrive to us, and may there delay an order by several days. In these cases, you will be notifed prior to placing an order with us. Rush ordering is available in most cases for an added charge.

:: How do I submit artwork?

Artwork can be submitted either in a digital format or as camera-ready art. It can be sent via email, snail mail, or by scheduling an appointment to meet with someone on our staff.

:: What file formats do you accept?

For best print quality, prefer either an Illustrator (.ai) file with outlined fonts or a high-res (300 dpi) .eps file. We can accept most other files, too, but we cannot guarantee that they will have the same quality as our standard formats.

:: Will I get to see my design before a print is made?

Yes, you will receive via email (or snail mail) a proof consisting of a picture of what your shirt will look like when finished. Due to the nature of screenprinting, however, you will not be able see an actual printed item.

:: When do I pay?

In general, a 50% deposit will be due upon order placement, with the remaining 50% due on shipment or pick-up.  This policy protects us from being stuck with a bunch of printed shirts we can’t use!  The most convenient way for you to pay is via credit card, where we can automatically charge the card when the shirts leave our shop.  Then you won’t have to write two checks.  However, you can make the two payments by whatever means you wish.  Check then credit card, cash then check, gold bullion then diamonds.  You choose.

:: What are my payment options?

We accept most forms of payment: Visa, Mastercard, AMEX, Discover, Checks, cash, money orders, and gold bullion.

:: What is a "screen charge," and why do I pay it?

The $25 screen charge covers the creation of each screen as well as the set-up and tear-down of the press. It also includes enough design time to take most files from the format in which we receive them to a format optimized for screen-making. You will only pay the screen charge the first time you print a design with us. In subsequent runs (of the same design) you will only pay a set-up charge.

:: Are the "set-up charge" and "screen charge" the same thing?

No, the screen charge is a $25 charge (per screen) that includes screen creation and press set-up. The set-up charge is a $10 per screen charge that just includes press set-up. This difference actually saves our clients money since on reorders, only the set-up fee is charged.

:: Is shipping included?

No. When your order has been completed, the items can either be shipped or picked up at our location. By default, we will ship via FedEx Ground, as that is the most economical method for shipping large quantities of apparel. We will, however, use expedited methods when asked.

T-shirts

:: Do some shirts cost more than others?

Of course. There are a wide range of shirts, varying by weight, cut, and color palette. Check the relative costs of each product using our online catalog.

:: How do I know how big the shirts are?

In our resources section, we offer sizing charts for most of the major brands we support. These sizing charts contain dimensional information for each size of a given style. This information will give you some idea of whether or not a given style "runs big."

:: What do you mean by "colors" in a design?

Basically, just count the number of ink colors present in your desgin. It can be tricky, though. Remember the shirt color when counting. For instance, you wouldn't print white on a white shirt. By choosing a shirt color that is present in the design, you can often cut a screen out of a job! Also, keep in mind that gradients (fades) are not really one color, but many.

:: What is the best way to reduce the cost of my order?

Screen printing can be expensive for small quantities.  For organizations on a budget, or for test marketing new merchandise, this can be a challenge.  However, for minimizing costs, use the following guidelines:

• The lighter the shirt, the less expensive. Try switching from black shirts to white, you can save up to $1.00 per shirt
• Use a lighter weight garment.  For example a 5.4 oz. shirt will cost less than a 6.2 oz. shirt.
• Avoid ordering sizes greater than XL.  Per garment costs on these items rise quickly.  On average, an XXL costs $2 more than an XL!
• If you have a print on the front and the back, try getting rid of one of the prints.  This will save the greatest amount of money, since a print in a second location is essentially the same as printing a whole new shirt. On small orders, this can amount to over $2 per shirt!
• If you are using a multi-color design, try cutting out some colors.  This will save a screen prep charge as well as about 75 cents a shirt!  On most designs, one or more colors can be eliminated without fundamentally changing the design.  Get creative!

Merch Stores

:: Are your on-demand shirts made with transfers?

Yes and no.  There are several types of transfers out there.  Some other on-demand services use transfers printed on special inkjet printers.  For this reason, they often only make their prints available on light-colored garments.  The transfers we use are made with the standard screen printing inks and work on any type or color of textile. This ensures that your garment will have the look, feel, and durability you expect from a shirt.

:: Can your transfers be printed on black shirts?

Yes. They feel at home on garments of any color.

:: Can anyone open an online Merch Store with Saucebox?

Yes. This process is ideal for smaller organizations, with or without an online presence, who want to merchandise their ideas and designs without a large financial commitment to items that may not sell for several months.

:: How will I get paid when my products sell?

There are two ways to get paid for sales:

• Sales will be added up, and a check will be sent to you each month.
• If you have Paypal, your cut can be sent immediately for each individual sale as it occurs (Transaction fees apply.)

:: Will I be notified when I make a sale?

Yes. You will receive confirmation via email each time your product is purchased from our website. If you are on the Paypal payment plan, you will also receive payment at that time.

:: Will I receive a statement detailing my sales?

Yes. If you receive payments via Paypal, you will receive an email once a month detailing your sales. If you receive a monthly check, a paper statement will accompany it.

:: Am I obligated to be listed in your store directory?

No, you can opt out of a listing in our directory simply by asking. The listing is provided automatically to give our regular site visitors access to your products.

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